Overview
A ServiceNow course equips learners with the knowledge to effectively use, configure, and administer the ServiceNow platform. It covers core modules like IT Service Management (ITSM), scripting, workflow automation, and integrations with other systems. Participants learn to manage incidents, problems, changes, and requests, as well as automate workflows and develop custom applications.
Duration
2 Days
Location
Instructor Led Live Training on MS Teams
Intended Audience
IT Professionals, Developers, Business Analysts/Process Owners, Project Managers, Consultants, Compliance & Risk Management Professionals
Detailed Program Structure
Day 1: ServiceNow ITSM Modules
- Introduction to Service Now
- Working with Incident management
- Working with Change management
- Working with Configuration management
- Working with Problem management
- Working with Service Catalog Configuration
Day 2 – Case Study driven
- Scripting – Client/Server
- Rules/API
- UI Pages
- Tables and Application Scopes
- Integration and Automation
- IntegrationHub Overview
- REST and SOAP Integrations
- Using the REST API Explorer
- Web Services
- Workflow
- Core Workflow activities
- Monitoring Workflows
- Scripting in Workflows
- REST Calls in Workflows
- Managing Approval Process using Approval Rule
- Importing / Exporting Data
- Importing Users (or)
- Advanced Topics in CMDB – Importing CIs
- Importing Data from Oracle / MySQL Table
- Concept of Migrating changes using Update Sets
- Notification and Reporting
- Auditing
